Booking Guide
Add-on services
Accompanying Cabin Crew
Exclusive peace of mind for families and loved ones
Registration methods and service setup
To ensure Sun PhuQuoc Airways can arrange the best dedicated staff for you in a timely manner, please contact:
CONTACT CHANNEL 01
Customer Care Operations Center
Connect directly via our hotline at 1900 1599 so our specialists can process your request and coordinate the appropriate personnel according to your flight schedule.
CONTACT CHANNEL 02
Official Ticket Offices and Representatives
Visit any of our officially authorized service counters directly to complete the procedures and finish the necessary commitment documentation.
Service confirmation deadlines
- For domestic flight networks: Complete the registration process and ensure it is successfully recorded on the system at least 3 days before the departure date.
- For international flight networks: Complete the registration process and provide full verification details at least 5 days before the departure date.
Service Center & Customer Care
- Customer Care Hotline: 1900 1599
- Support Email: [email protected]
- Working Hours: Operating continuously 24/7
- Headquarters Address: No. 69B Thuy Khue St., Tay Ho Dist., Hanoi City
Online Information Portal
To find detailed contact info or submit a special assistance request form:
Contact hereQuick answers regarding baggage policies, bookings, and ticket changes/refunds:
View FAQsFrequently Asked Questions
Q1: How is the Cabin Crew Escort service defined, and which specific passenger groups does it apply to?
This is a premium add-on solution established by the airline, providing a dedicated flight attendant to closely assist a passenger throughout the entire flight. The service is tailored for unaccompanied minors traveling alone, elderly passengers, travelers with limited mobility, or any passenger requiring medical support or specialized handling procedures.
Q2: Through what channels can I register for this service?
You can proactively reach out to our Customer Care Center via the hotline at 1900 1599 or visit any official Sun PhuQuoc Airways ticket office directly for detailed procedural guidance from our specialists.
Q3: What is the standard deadline to complete a service registration before departure?
The system requires all confirmation procedures to be finalized at least 3 days in advance for domestic routes, and at least 5 days in advance for international itineraries. Complying with these deadlines provides the airline with sufficient time to organize schedules and allocate a specialized flight crew systematically.
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