Booking Guide
Add-on services
Executive Lounge
Exquisite Privileges Exclusively for Our Guests
Flexible Registration Channels
You can proactively choose the most convenient service setup method:
METHOD 01
24/7 Customer Care Call Center
Connect directly via number 1900 1599 to have the service recorded in your reservation file.
METHOD 02
Ticket Office & Agency Network
Register for purchase directly at official Sun Phu Quoc Airways representative offices nationwide.
METHOD 03
Reservation Management Feature
Access the website, enter your reservation code (PNR) and passenger surname to proactively add the lounge service.
METHOD 04
Online Check‑in Procedure
Within 24 to 1 hour before departure, you can opt to purchase the service while checking in online.
Promotional Programs & Applicable Terms
Sun Executive Lounge Service at Domestic Terminals (Noi Bai & Phu Quoc Airports):
- Free privilege: Applies only to transactions with Economy Plus ticket class.
- Applicable routes: Direct departures from Hanoi (HAN) or Phu Quoc (PQC).
- Program validity: Applies to tickets purchased from 15/04/2026 with travel dates recorded from 15/04/2026 to 13/06/2026.
- Exclusion clause: Not applicable during peak period from 24/04/2026 to 05/05/2026; also excludes routes HAN–DAD and PQC–SGN.
Sun Executive Lounge Service at International Terminal (Phu Quoc Airport):
- Free privilege: Applies to transactions with Economy Plus and Economy Flex ticket classes.
- Applicable routes: International flights departing from Phu Quoc (PQC).
- Program validity: Applies to tickets purchased from 15/04/2026 with travel dates recorded from 17/04/2026 to 16/06/2026.
(*) Note: The offer is only valid when you proactively select the lounge service (displayed price 0 VND) during the configuration of an eligible ticket.
* The standard price list below does not include Value Added Tax (VAT).
| Departure Airport | Partner Lounge Name | Adult Standard | Children Policy |
|---|---|---|---|
| Hanoi (HAN) | Sun Executive Lounge | 750,000 VND | Under 2 years: Free Ages 2–6: 375,000 VND |
| Ho Chi Minh City (SGN - T3) | SH Premium Lounge Tan Son Nhat | 430,000 VND | Free for up to 2 children under 5 years old From the 3rd child: 215,000 VND per child |
| Da Nang (DAD) | SH Premium Lounge Danang | 400,000 VND | Free for 1 child under 2 years old From the 2nd child: Adult price applies |
| Nha Trang (CXR) | SH Premium Lounge Cam Ranh | 380,000 VND | Free for up to 2 children under 5 years old From the 3rd child: 190,000 VND per child |
| Phu Quoc (PQC - Domestic) | Sun Executive Lounge | 750,000 VND | Under 2 years: Free Ages 2–6: 375,000 VND |
| Van Don (VDO) | Domestic VIP, CIP Lounge | 230,000 VND | Free for up to 2 children under 5 years old From the 2nd child: 115,000 VND per child |
| Phu Quoc (PQC - International) | Sun Executive Lounge | 750,000 VND | Under 2 years: Free Ages 2–6: 375,000 VND |
| Daoyuan (TPE - Taiwan) | Plaza Premium Lounge | 950 TWD | Under 2 years: Free Over 2 years: Adult price applies |
- Standard usage duration: Up to 03 continuous hours per passenger. Any additional charges for exceeding the allotted time will be paid directly at the lounge reception.
- Service scope: The package includes access to and use of all internal lounge facilities, not including priority security lane privileges or private transportation to the aircraft (except for passengers holding standard Business class tickets).
Service Center & Customer Care
- Customer Service Hotline: 1900 1599
- Support Email: [email protected]
- Operating Hours: 24/7 Continuous Operation
- Head Office Address: No. 69B Thuy Khue, Tay Ho Ward, Hanoi City
Online Information Portal
To look up detailed contact information or submit a special support form:
Contact hereQuick answers to questions about luggage, reservations and ticket refunds:
View FAQsFrequently Asked Questions
Q1: List of airports currently offering Sun PhuQuoc Airways premium lounge service?
We are currently partnered to provide premium lounge services at key airports including: Phu Quoc (PQC), Tan Son Nhat (SGN), Noi Bai (HAN), Da Nang (DAD), Cam Ranh (CXR), Van Don (VDO) and the international Daoyuan Airport in Taiwan (TPE).
Q2: Regulation on maximum experience time in the lounge area?
To optimize service density and ensure a tranquil space for all passengers, each usage is limited to a standard maximum of 03 hours.
Q3: Method of validating eligibility information at the reception desk to use the service?
Passengers only need to present the boarding pass showing the service identification code purchased, or a standard Business class ticket, or a linked membership card with corresponding benefits to the staff.
Q4: What are the standout internal facilities that passengers will experience?
Passengers will enjoy a secluded quiet lounge area, a rich buffet dining counter, high‑speed Wi‑Fi network, a convenient work zone with charging ports, clean restrooms (subject to each airport's infrastructure) and continuous flight status display screens.
Q5: Is there any separation or difference between the lounge for a la carte service customers and Business class passengers?
Depending on the infrastructure at each airport: At Tan Son Nhat, Business class passengers use the SH Elite lounge while a la carte customers use the SH Premium lounge. At Da Nang, Business passengers are welcomed at the InterContinental Sun Peninsula Lounge, a la carte customers use SH Premium. In Hanoi, Phu Quoc and Cam Ranh, both groups share the same premium lounge facilities.
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