Booking Guide
Add-on services
Sun World Ticket
Exquisite Privileges Exclusively For You
.jpg?h=341&iar=0&w=512)
Flexible Channels to Purchase Tickets
You can seamlessly integrate your entertainment experiences through our convenient booking options:
METHOD 01
Add-on During Flight Booking
Select your preferred Sun World ticket packages directly while configuring your flight information on our online system.
METHOD 02
Manage Booking Feature
Access the portal, enter your Booking Reference (PNR) and Passenger Last Name to add admission tickets to an existing itinerary.
METHOD 03
Offices & Official Agents
Request and purchase your entertainment tickets directly through ticketing specialists across our national network of official booking offices.
Terms & Ticket Validity Conditions
- One-Way Itineraries: Ticket validity begins on the flight departure date and extends for the next 06 consecutive days.
- Round-Trip Itineraries (Outbound leg): Valid continuously from the time of takeoff until the scheduled conclusion date of the entire journey.
- Round-Trip Itineraries (Inbound leg): Ticket validity activates on the inbound flight departure date and remains usable for the next 06 days.
- Multi-City Itineraries: Tickets are valid from the departure date of the specific flight segment attached to the service until the next flight segment; the final segment will be extended with an additional 06 days of validity.
- Personalization Policy: Sun World tickets feature **strict name-matching** based on flight passenger data and are non-transferable. Passengers holding a valid ticket will receive a complimentary **WOW PASS** priority fast-track card at the welcome counters of the amusement park.
Service Center & Customer Care
- Hotline: 1900 1599
- Support Email: [email protected]
- Operating Hours: 24/7 continuous operation
- Headquarters Address: No. 69B Thuy Khue Street, Tay Ho District, Hanoi City
Online Information Portal
To look up detailed contact information or submit a special assistance request form:
Contact us hereQuick answers to frequently asked questions about baggage, booking, and ticket cancellations/changes:
View FAQs SectionFrequently Asked Questions
Q1: What is the concept of the Sun World ticket service provided by Sun PhuQuoc Airways?
This is an exclusive privilege allowing passengers to directly purchase admission tickets and experiences for leading travel and entertainment complexes under the Sun World brand nationwide (including Sun World Ba Na Hills, Sun World Hon Thom, Sun World Ha Long, Sun World Fansipan Legend, etc.) at the same time as booking their flights.
Q2: How does the entertainment ticket distribution system operate after completing an online transaction?
As soon as the payment process for the air ticket and accompanying services is successfully confirmed, a separate independent Sun World electronic ticket code will be automatically delivered to the email address registered in your booking profile.
Q3: What is the procedure to activate and use tickets at the attraction checkpoints?
Please present your electronic Sun World ticket code (either printed or displayed on your mobile device) along with your Boarding Pass and a valid legal ID (National ID card/VNeID/Passport) at the service welcome counter to receive assistance in redeeming your exclusive WOW PASS priority card.
Q4: What is the ownership and transfer policy regarding the information on the entertainment tickets?
To ensure premium security and rights protection, Sun World tickets apply a fixed personalization mechanism matching the passenger list on the flight. Forms of name changes or transferring tickets to other users are completely unsupported.
Q5: What is the handling policy for accompanying entertainment services if flight tickets are refunded or changed?
Sun World ticket products apply a fixed clause: refunds, cancellations, or value exchanges are not supported under any circumstances. If you actively change your flight itinerary, please check the validity period of the attached Sun World ticket carefully; if the period is exceeded, a new purchase order must be set up on the system.
Q6: What is the nature and premium experience value of the WOW PASS privilege?
WOW PASS is a premium fast-track travel card within the Sun World system (with a typical market value from 300,000 VND). This card provides you with special priority access, allowing you to bypass regular queues via a dedicated entrance to experience cable car services or attractions immediately.
Q7: Which channel receives feedback or provides specialized consultation regarding the services?
For any technical support requirements or policy clarifications, please connect directly with our multi-channel Customer Care Center via the 24/7 hotline: 1900 1599.
Share
Need help?
1900 1599
💬
Was this information helpful?
Your feedback helps us improve our content