Add-on services

Children Traveling Alone

4 min read · Updated: 06/2026

Service supporting children traveling alone

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First Independent Journey<\/span>

Children Traveling Alone Service<\/h2>
Your child's safety is the utmost priority. We provide thorough monitoring solutions and comprehensive protection for your little ones throughout the flight.<\/p> Register Service <\/a> <\/div> <\/div>

Special Values for Your Family<\/h3>

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Strict Continuous Security<\/h4>
Each segment of the child's travel follows a closed-loop control process, ensuring a safe destination and handover to the correct family member.<\/p> <\/div> <\/div>

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Warm Companion<\/h4>
The dedicated experienced staff are always on duty, assisting with all aviation procedures and providing psychological care for the child.<\/p> <\/div> <\/div>

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Flexible and Simplified<\/h4>
Quick registration via official channels, enabling parents to manage their child's trip easily.<\/p> <\/div> <\/div> <\/div> <\/div>

Service Reception and Setup Channels<\/h3>
To ensure the journey is prepared most carefully, parents are kindly asked to connect directly via:<\/p>

METHOD 01<\/span>
24/7 Customer Care Hotline<\/h4>
Interact directly with advisory staff via hotline 1900 1599 for quick document guidance and service confirmation.<\/p> <\/div>
METHOD 02<\/span>
Authorized Ticket Office System<\/h4>
Visit any representative office or official ticket office of Sun PhuQuoc Airways to complete the declaration documents and register directly.<\/p> <\/div> <\/div> <\/div>

Guide & Applicable Standards<\/h3>

Service request must be submitted and fully confirmed at least 24 hours before the scheduled flight departure.<\/li>
Any unexpected cases at the airport during check‑in will be considered by the airline based on real‑time operational conditions, to approve or deny service in order to ensure flight safety.<\/li> <\/ul> <\/div>

Accompanying staff quota: For service packages with an attendant, each staff member is responsible for securing 1 child with a maximum limit of 2 children per flight.<\/li>
Service without attendant: No limit on the number of young passengers traveling alone on a flight (provided they meet the airline's age independence criteria).<\/li>
Flight segment standard: Service is only applicable on itineraries where total layover or connection time between segments does not exceed 6 hours.<\/li> <\/ul> <\/div> <\/div> <\/div>

Service Center & Customer Care<\/h3>

Customer Service Hotline: 1900 1599<\/span> <\/li>
Support mailbox: [email protected]<\/span> <\/li>
Operating Hours: Continuous 24/7<\/span> <\/li>
Headquarters address: No. 69B Thuy Khue, Tay Ho District, Hanoi<\/span> <\/li> <\/ul>

Online Information Portal<\/h4>
To look up detailed contact information or submit a special support form:<\/p> Contact here

Quick answers to queries about baggage, reservations, and ticket refunds/cancellations:<\/p> View FAQs

Frequently Asked Questions<\/h3>

Q1: What is the core nature of the Children Traveling Alone Service at Sun PhuQuoc Airways?<\/h4>
It is a special aviation solution designed for young passengers traveling independently without a guardian. The airline assumes responsibility for safeguarding, guiding, and closely supervising from the point of arrival at the departure airport until safe handover to the family member at the destination airport.<\/p> <\/div>

Q2: What is the process and method for me to register this service for my child?<\/h4>
Parents can proactively contact the official support hotline at 1900 1599 or visit a legitimate ticket office of Sun PhuQuoc Airways to fill out the information form and confirm the service booking.<\/p> <\/div>

Q3: What is the minimum required deadline to register before the flight?<\/h4>
All registration documents must be completed and recorded in the system at least 24 hours before the scheduled departure. Early preparation allows the airline to arrange dedicated staff optimally to provide a complete journey for the child.<\/p> <\/div>

Need help? 1900 1599

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